Sales Terms

No Sales Tax on Orders Outside California!

Sales Terms for Gobosource.com

Other Policies
Please review our Privacy Statement and Conditions of Use on this site, to understand our practices. These policies also govern your visit to Gobosource.com.

Pricing for Custom Gobos
Prices are in US$ if not stated otherwise. We charge no extra fee for rush orders, see "Shipping" for details. We charge no extra fee for artwork processing if the artwork is provided in the required format. Please refer to our Artwork Requirements. If the artwork you provided needs extensive reworking, we will have to charge an extra fee. In this case, we will ask for your permission before proceeding.

Turnaround Time
Depending on your shipping options, we have a standard lead time of 6 business days after artwork and order are approved. Upon approval, we will confirm your estimated delivery date. Faster turnaround is possible, please contact our sales department for information on rush delivery. We cannot be held responsible for for delays caused by conditions beyond our immediate control.

Shipping
We ship with the major carriers. Shipping cost will be added to your order. We add a flat fee for shipping and handling. For rush orders we add a higher, flat shipping and handling fee for overnight shipping. We cannot be held accountable for shipping delays caused by the freight forwarder or customs delays.

Additional Costs
Orders outside the US may incur additional shipping costs, import duties and taxes.

Order Confirmation
We will verify your order and will email you an order confirmation with final pricing. If applicable, we will provide a gobo proof. We will only proceed with your order after mutual confirmation and receipt of payment.

Payment
Due to the nature of our products we request payment in advance if not otherwise agreed. We accept Visa, Mastercard, Amex, PayPal, Money Order, Wire Transfer, and Company Check.

Refunds
If gobos are faulty due to obvious mistakes made by us or defective materials, we will provide either product replacement or refund if applicable. We only proceed after your final approval of artwork, therefore we cannot refund any payments made for approved Custom Gobos that are delivered as specified.

Returns
Custom Gobos cannot be returned (see Refunds). For returned projectors and accessories we charge 15% restocking fee if not otherwise agreed. The goods have to be in new condition and in original packaging. Please contact us before you intend to return any product for return instructions.

Submitting your Artwork
You can upload your artwork in our Online Order System or email your artwork to info@gobosource.com

Company Info | Sales Terms | Privacy | Conditions of Use

Globus New Media™ LLC dba GoboSource™, 4444 Scotts Valley Dr., Ste 5, Scotts Valley, CA 95066
© GoboSource. All rights reserved. All trademarks belong to their respective owners.
GoboSource and Globus New Media are trademarks of Globus New Media LLC.
GoboSource is not liable for errors or omissions.