Other Policies
Please review our Privacy Notice and
Conditions of Use on
this site, to understand our practices. These policies also govern your visit to
Gobosource.com.
Pricing
for Custom Gobos
Prices are in US$ if not stated otherwise. We charge no extra fee for rush
orders, see "Shipping" for details. We charge no extra fee for artwork processing
if the artwork is provided in the required format. Please refer to our
Artwork Requirements. If the artwork you
provided needs extensive reworking, we will have to charge an extra fee. In this
case, we will ask for your permission before proceeding.
Turnaround
Time
Depending on your shipping options, we have a standard lead time of 6 business days after
artwork and order are approved. Upon approval, we will
confirm your estimated delivery date. Faster
turnaround is possible, please contact our sales department for
information on rush delivery. We cannot be held
responsible for for delays caused by conditions beyond
our immediate control.
Shipping
We ship with the major
carriers. Shipping cost will be added to your order. We add a flat fee for shipping and handling.
For rush orders we add a higher, flat shipping and handling fee for overnight
shipping. We cannot be held accountable for shipping delays caused by the
freight forwarder.
Additional
Costs
Orders outside the US may incur additional shipping costs, import
duties and taxes.
Order
Confirmation
We will verify your order and
will email you an order confirmation with final pricing. If applicable, we will
provide a gobo proof. We will only proceed
with your order after mutual confirmation and receipt
of payment.
Payment
Due to the nature of our products we request payment in advance if not otherwise
agreed. We accept Visa, Mastercard, Amex, PayPal, Money Order, Wire Transfer, and
Company Check.
Refunds
If gobos are faulty due to obvious mistakes made by us or defective materials,
we will provide either product replacement or refund if applicable. We only
proceed after your final approval of artwork, therefore we
cannot refund any payments made for approved Custom Gobos that are delivered as
specified.
Submitting
your Artwork
You can upload your artwork in our Online Order System or email your
artwork to info@gobosource.com